Privacy Policy

GraceSpine Chiropractic Care ("GraceSpine," "we," "us," or "our"), located within Pinnacle Medical Faculty Campus, Jacksonville, Florida, is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information on our website and digital services.

We collect information you provide directly, including:

• Contact information (name, email, phone, address)
• Appointment booking details
• Communications submitted through contact forms
• Account credentials for the Patient Portal

We may also collect technical data (IP address, browser type, pages visited) through cookies and analytics tools. We use privacy-preserving analytics and never combine technical data with Protected Health Information (PHI).

We use your information to schedule and manage appointments, communicate with you about your care, process payments, improve our website, comply with legal obligations, and send appointment reminders (with your consent).

Protected Health Information (PHI) is governed by our Notice of Privacy Practices (NPP), not this Privacy Policy. All PHI is handled in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA). See our Notice of Privacy Practices for full details.

We do not sell, rent, or trade your personal information. We may share information with trusted service providers who sign Business Associate Agreements (BAAs) and maintain HIPAA compliance, or as required by law.

We implement administrative, technical, and physical safeguards to protect your information, including AES-256 encryption at rest, TLS 1.3 in transit, multi-factor authentication, and regular security audits.

For privacy questions, contact our Privacy Officer at: privacy@gracespine.com or (904) 555-0180.